Refund Policy
We want you to feel confident shopping with us. If you're not satisfied with your purchase, we're here to help.
1. 30-Day Return Window
We offer a 30-day return policy from the date you receive your item. If 30 days have passed, we cannot offer a refund or exchange.
2. Eligibility for Refunds
To qualify for a refund:
- The item must be unused and in original condition.
- It must be in its original packaging.
- Proof of purchase or order number is required.
Items damaged due to misuse may not be eligible.
3. Non-Refundable Items
We cannot accept returns for:
- Gift cards
- Digital or downloadable items
- Final sale products
4. Return Process
To start a return, contact us at Help.vensonic@gmail.com.
Do not send items back without contacting us first.
5. Refund Approval
After receiving your return, we will inspect it and notify you of approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check with your bank or card provider
- Processing times may vary
If still unresolved, contact us at Help.vensonic@gmail.com.
7. Exchanges
We offer exchanges only for defective or damaged items.
Contact us at Help.vensonic@gmail.com to request an exchange.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
9. Order Cancellations
Orders can be canceled within 12 hours of purchase. After processing begins, cancellations are no longer possible.